Shipping Policy

Which shipping companies do we use?
We use different couriers depending on the size, weight and value of your order - each service is tracked & tracking information will be provided:

  • Royal Mail Tracked 24
  • DPD (UK Only - 1 hour delivery slot provided)
  • DHL Express (UK & International)
  • UPS (UK & International)

International Orders
Our prices are displayed excluding UK VAT (20%) - For orders being delivered outside the United Kingdom, UK VAT will be deducted at checkout.

Depending on your country you may need to pay VAT/duties when the package is being imported into your country, before it is delivered to you. This will be requested by the courier company who will collect the VAT and pay it to your local authority.

For facilitating the VAT payment and handling import duties courier companies often also charge customers handling fees. These fees can vary depending on the products, courier and country. Please get in touch if you have any questions regarding these charges before placing your order.

How long does it take?
UK orders, placed before 2:30pm will almost certainly arrive next business day (Mon-Fri) excluding bank holidays. More remote locations in the UK may encounter longer delivery times. International orders can take up to 10 days but more often than not will arrive in 2-4 days. 

Questions? Just ask!
If you've any questions before you order, please call 0141 882 9900 between 10AM and 4:30PM (Mon-Fri) or email

If you've any questions about an existing order, please call 0141 882 9900 between 10AM and 4:30PM (Mon-Fri) or email